Find known issues being investigated by our team here. With all known issues, we hope to have a permanent solution available in a coming update. When a workaround is available, we'll have steps listed you can try to resolve the issue. Once an issue is resolved, it will remain visible on this page for 30 days following the deployment of a fix. Choose an option below to see more information:


Important Note: If you're experiencing an issue listed here, select Report This Issue to let us know. If you would like to contact us, please note that agents may not have specific troubleshooting available, but will be able to log any additional details of the issue.


App and Device Issues 

Click an issue below to see more


SLING No Longer Available on Some Roku Models




Issue DescriptionWorkaround (if available)
As of June 29, 2020, the SLING TV app will no longer function on a select number of older Roku devices, including 2400X, 2450X, 2500X, 3000X, 3050X, 3100X, 3400X and 3420X models.

Customers with newer Roku devices as well as other SLING TV supported devices will not see any interruption to their service.
Customers can continue watching their favorite programming on other compatible streaming devices. 

For additional assistance, please Contact Us.




Account and Website Issues 

Click an issue below to see more


Account Login Page


Issue DescriptionWorkaround (if available)
Customers may experience an issue when logging in to their account on the web where after selecting Sign In, they will be looped back to the sign-in screen and asked for their email and password again. This issue should be fixed in a coming release.

Instead of sling.com/signin, please visit sling.com/account or watch.sling.com to sign in.

If you're using an ad blocker or VPN, please try disabling these services before signing in.

Otherwise, you may need to enter your login credentials multiple times before you'll be logged in to your account.

If you continue seeing this error, wait 30 minutes and try again.


Report This Issue >


AirTV Coupons


Issue DescriptionWorkaround (if available)
Coupons for $25 of Sling credit that came with AirTV products not ordered through sling.com show an expiration date of 12/31/2019. Sling will continue to honor these coupons.To redeem, visit sling.com/airtvpromo and follow the instructions on your screen.


Report This Issue >



Resolved Issues

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Additional Questions


How can I report a Known Issue?


To report a known issue happening in your Sling TV app, you can select Report This Issue beneath each issue to let us know. Additionally, with the app open, please visit Settingsthen Supportand select the option to Enable Debug Logging to send a report to us.


Important Note: If you're experiencing an issue listed here and would like to contact us, please note that agents may not have specific troubleshooting available, but will be able to log any additional details of the issue.


How long do Known Issues take to fix?


The length of time to resolve a Known Issue can vary depending on the severity of the issue, the number of people impacted, and what steps will be needed to provide a fix. As such, we don't provide estimates for timelines in resolving Known Issues, as we cannot guarantee a fix will be deployed on a given date. In some cases, we may need more information to determine the root cause of an issue. 


How will I know when Known Issues are fixed?


When a fix has been deployed, a Known Issue will move from the App and Device Issues or Account and Website Issues to the Resolved Issues section of this page. Resolved issues will remain visible for 30 days after their resolution. If you can confirm the Known Issue you've experienced has been fixed and you had previously enabled debug logging on your device, please disable it at that time.


Are all Known Issues published?


Not all Known Issues are published, as they are resolved quickly, don't affect you at all, or there may not be a workaround available yet.