Find known issues being investigated by our team here. With all known issues, we hope to have a permanent solution available in a coming update. When a workaround is available, we'll have steps listed you can try to resolve the issue. Once an issue is resolved, it will remain visible on this page for 30 days following the deployment of a fix. Choose an option below to see more information:


Important Note: If you're experiencing an issue listed here, select Report This Issue to let us know. If you would like to contact us, please note that agents may not have specific troubleshooting available, but will be able to log any additional details of the issue.


App and Device Issues 

Click an issue below to see more


Error 8-12 


Issue Description
Workaround (if available)


Users receive error code 8-12 on Amazon and Android TV devices, as well as Google Chrome browsers.



This issue should be resolved in a coming release. In the meantime, please try restarting the app.

If you're experiencing this error while viewing in a browser, please update your browser.


Report This Issue


Commercial Clipping



Issue Description
Workaround (if available)
Commercials may cut a show off a few seconds early. Additionally, another commercial may start before the previous commercial ends.This issue should be fixed in a coming release.

In the meantime, if you notice this issue happening repeatedly, please enable debug logging on your device using the steps below.


Report This Issue



Account and Website Issues 

Click an issue below to see more


No known issues reported at this time!



Resolved Issues

Click an issue below to see more.


Green, Blue or Red Screen on Roku


Issue Description
Workaround (if available)

Customers may notice a green, blue or red screen when selecting a show or movie on a Roku device.

This issue should be resolved in a coming release. In the meantime, if you experience this issue, please relaunch the Sling app.



Incorrect Guide on FS1


Issue Description
Workaround (if available)
Customers looking to watch Game Five of the American League Championship Series Friday, 10/18 at 7:00pm ET on FS1 may see incorrect information in their guide during the time the game will be broadcast.Selecting the programming displayed in the guide will still show the ALCS game.

We apologize for the inconvenience.



Error 4-402 


Issue Description
Workaround (if available)
Users receive error 4-402 when trying to watch a program recorded on Cloud DVRTry to watch the show again; it should play on the second attempt.

A permanent fix will be available in a coming release.




Additional Questions


How can I report a Known Issue?


To report a known issue happening in your Sling TV app, you can select Report This Issue beneath each issue to let us know. Additionally, with the app open, please visit Settingsthen Supportand select the option to Enable Debug Logging to send a report to us.


Important Note: If you're experiencing an issue listed here and would like to contact us, please note that agents may not have specific troubleshooting available, but will be able to log any additional details of the issue.


How long do Known Issues take to fix?


The length of time to resolve a Known Issue can vary depending on the severity of the issue, the number of people impacted, and what steps will be needed to provide a fix. As such, we don't provide estimates for timelines in resolving Known Issues, as we cannot guarantee a fix will be deployed on a given date. In some cases, we may need more information to determine the root cause of an issue. 


How will I know when Known Issues are fixed?


When a fix has been deployed, a Known Issue will move from the App and Device Issues or Account and Website Issues to the Resolved Issues section of this page. Resolved issues will remain visible for 30 days after their resolution. If you can confirm the Known Issue you've experienced has been fixed and you had previously enabled debug logging on your device, please disable it at that time.


Are all Known Issues published?


Not all Known Issues are published, as they are resolved quickly, don't affect you at all, or there may not be a workaround available yet.